As a senior product designer at PTC, I led the user experience strategy for AR/AI products serving over 1 million enterprise users, focusing on remote assistance and work instruction tools. I drove the transformation of industrial AR applications through comprehensive field research and AI integration, collaborating directly with manufacturing partners across 40 industrial locations. Under my leadership, I implemented three core methodologies: field-based user research, iterative AR prototyping, and AI-enhanced user testing. This approach included establishing regular on-site observations, rapid prototyping sessions, and continuous feedback loops with manufacturing teams, ensuring solutions met real-world industrial needs.