Problem Context
The Vuforia Expert Capture product addresses the industrial knowledge gap. The existing process for documenting expert knowledge was inefficient and inconsistent, requiring significant time investments from high-value workers and often resulting in incomplete or difficult-to-follow instructions. Subject matter experts spent an average of 7 hours per week answering repetitive questions that could be addressed through better documentation, creating a substantial productivity drain. The interface needed to accommodate extreme workplace constraints: industrial environments with noise, protective equipment requirements, varying lighting conditions, and workers who prioritized efficiency over technology adoption. Additionally, the solution needed to support diverse user journeys—from experts documenting procedures to reviewers ensuring quality and compliance to novices consuming real-time instructions. Previous interface iterations suffered from excessive complexity, with industrial users abandoning documentation efforts after encountering too many interaction steps.
